Why GetConsent

A signature proves a pen moved. It does not prove a risk was understood.

That gap, between a form that was signed and a risk that was genuinely understood, is where patients are harmed and clinicians are exposed. It is the single thing paper consent can never close. Here is the case for changing it.

01   The risk

“I was never told that could happen”

Consent disputes rarely turn on whether a form was signed. They turn on whether the specific risk that eventuated was explained, and understood. A signature on a generic form is the weakest possible answer to that question. When a complaint arrives 18 months later, “we gave them a form” is a defence built on sand.

11.5%
of conciliated medical complaints involve informed consent failures
Gogos AJ et al, MJA, 2011
20–60%
of information is forgotten after a verbal consultation
Misra S et al, 2013
~50%
of negligence claim costs come from claims over $500,000
Australian Government Actuary, 2023–24
The shift
Comprehension verification turns “we explained the risks” into a record of which risks the patient was shown, which questions they were asked, what they answered, and where they needed a second attempt. That is the difference between an assertion and an evidence pack.

Around half of all negligence claim costs come from claims over $500,000 (Australian Government Actuary, 2023–24). The Professional tier costs $3,588 a year. We’ll let you finish that sentence.

02   The burden

You are too busy to change because of how you do it now

Every paper form that needs chasing is a phone call. Every missing signature is a delayed procedure. Every “I wasn’t told” complaint is an hours-long investigation. Every accreditation audit is a scramble through filing cabinets. Administrative load is now among the leading reasons clinicians cite for leaving practice.

Reception stops chasing
Patients are invited automatically and reminded at configurable intervals. They complete on their phone, at home, before they arrive.
Documents file themselves
On completion, the evidence pack is generated and filed to your EMR or notes. No printing, scanning, or manual upload.
The consult is a conversation again
Patients arrive having reviewed the content and captured their questions. The clinician talks, instead of distributing forms.
Give the time back

Let clinicians be clinicians again

Your clinicians did not train for years to distribute forms and chase signatures. When the documentation takes care of itself, the consultation becomes a conversation again, the thing only a human can do. That is where the value is, and where the joy is.

A clinician reviewing information on a phone
03   The rules

Regulators now expect documented, equitable, comprehension-based consent

The standard is no longer “a form on file”. Across the sector, the expectation is demonstrated patient involvement, equitable access regardless of language or literacy, and evidence you can produce on demand.

NSQHS Standard 2
Partnering with Consumers expects demonstrated, documented involvement of patients in decisions about their care, and the evidence to support it at accreditation.
Reference →
AHPRA reforms
The 2025 cosmetic guidelines mandate written plain-language information, cooling-off for under-18s, and cost disclosure. Other specialties face tightening consent expectations.
Reference →
Health literacy & equity
Around 60% of adults lack the health literacy to confidently exercise choice in healthcare. An English-only paper form handed to a patient with limited English is not equitable consent.
Reference →
What changes

From a liability ritual to genuine engagement

A signature that proves a pen moved.
A comprehension-verified record of what the patient understood.
Six pages of English handed over under time pressure.
Section-by-section content in the patient’s language, with audio, at their pace.
Paper filed in a cabinet, or lost.
A hash-chained, server-signed evidence pack, filed to the EMR automatically.
Quality improvement run on anecdote.
Live dashboards on completion, comprehension, satisfaction, and language need.
“We think consent was obtained.”
“Here is the cryptographic proof, and the machine-readable export.”
  See it for yourself  

Replace the ritual with evidence

Clinics & practices

Send a real consent today

Solo clinicians and small practices set up in an afternoon and send their first consent the same day. No procurement, no sales call, no card. Nothing about your current process has to change until you are satisfied.

Hospitals & networks

See it run on your workflow

Multi-site hospitals and networks get a 30-minute demo configured for your EMR, your SSO, and the governance reports your accreditors actually ask for. You leave with a working trial account.